Curbside Pick Up & Store Hours

COVID Update - Curbside Pick Up & Store Hours for the mandatory lockdown from Dec 26th to Jan 24th, 2021. 

Our first day for Curbside Pickup starts Tuesday, December 29th

Hours of Operation

  • We are OPEN Online 24 hours a day.  You will have the option on check out if you would like Curbside Pick Up or to be Shipped. 
  • If there is an item you would like you are best to purchase it online so you don’t miss out on it.   This way it is held for you, no one else can purchase it and it is very easy for me to refund you if needed. 
  • We will be OPEN for Curbside Pick Up Tuesdays and Saturdays 11am to 5pm during the lockdown. (Tues 29th, Sat 2nd, Tues 5th etc.)  
  • When you arrive at the store please call us (705) 728-2838 and we will bring your parcel to the door/to your car. 

 Items to be Shipped

  • If you need any extra information (ie. measurements) to ensure this is the correct size for you please send us an email and we will reply with the information.  You are also welcome to call (705) 728-2838

Purchases and Exchanges

Christmas Gifts purchased before December 24th - Our regular store policy is exchange or credit note by December 31st, 2020.

  • This will be adjusted during the lockdown to exchange or credit note by Tuesday, January 5th, 2021. This will include the days of Tues 29th, Sat 2nd and Tues 5th.

For purchases made after December 26th and until the store re opens and you can come inside again

  • If you pick up your items purchased online on the next available day that we are open for Curbside you will have one week to try the items on and return any for full refund.  You can do this with maximum 6 items at a time.  I am adding this policy in because you are not able to try the clothes on at the store.
  • If they are not returned within one week you will instead receive a credit note up to two weeks from the date of pick up.  After two weeks there will be no exchange or refund and you would keep the items you have.
  • ie. You order and pay online on a Sunday, pick up is Tuesday and the final return day for refund is the next Tuesday (7 days later)

    We will be doing a couple of facebook/instagram live events during the lockdown so please join our facebook and/or instagram pages so you don’t miss out.    

    I have tried to think of everything and to be as clear as I can.  I know there will be questions and exceptions.  Please email us at contactus@janetkemp.ca if you have any questions or need any more information.

    I personally receive all the emails, will pick up all the phone messages and all your online orders will come to my email inbox.  Don’t worry about anything, we will work through everything.

    Take Care and Best wishes

    We’ve got this!

    Janet