INFORMATION

SHIPPING

Janet Kemp Ladies Fashion is pleased to ship with Canada Post under normal conditions. We will and can ship via PUROLATOR, UPS, CANPAR or other Couriers that are best suited to get your package to you as quickly as possible during postal strike.

Orders $ 99.00 and over (before tax) - FREE shipping

(shipping deducted from returns)

Orders $98.99 and less - Rate of $15.99

Standard USA shipping rate $25.99 (CDN)

INTERNATIONAL   We are happy to ship anywhere in the world. Please email us at mail to: contactus@janetkemp.ca

ONLINE RETURNS

If your return items equal less than a net sale of $98.99 when your return is processed you will be credited less the current applicable shipping rate.  If you return a SALE ITEM we will deduct the cost of shipping from your original order to cover our costs. No Exceptions.

SALE ITEMS:                                                                                                     

Please note all items purchased on SALE are FINAL SALE! 

This includes any Cyber Monday or Black Friday purchases or featured items.

RETURNS

We want you to love your new Janet Kemp Ladies Fashion pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange within 14-days of the original purchase date or shipping date whichever is later.  In order to continue offering clients the most complete collection along with numerous sizes and a competitive price we do not issue any refunds.  There is an option of an exchange or a credit note with no expiry date.

Please note that customers are responsible for return shipping costs.

Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email.  Please allow 7 days for your return to be processed.  Janet Kemp Ladies Fashion cannot claim responsibility for any returns that are lost or stolen while in transit.

All returns/exchanges must be authorized by us – please email us at contactus@janetkemp.ca  for an authorization number.  All unauthorized returns/exchanges will be refused upon receipt. This authorization number must be prominently displayed on the outside label of the shipping parcel.  Janet Kemp Ladies Fashion is not responsible for any fees encountered due to the customer's failure to comply with the policy. 

Returns Address:
Att:  Online Store - Janet Kemp Ladies Fashion
117 Dunlop Street, East
Barrie, Ontario, Canada
L4M 1A6

Information

All prices quoted are in Canadian Funds. Final checkout is always in Canadian Dollars Currency. 

We are legally required to collect HST in Ontario.

Your order may be subject to duties and taxes, which are calculated once your shipment crosses the border.  Janet Kemp Ladies Fashion cannot take responsibility for any duties and taxes that may be applied to your package. On occasion, custom agents may delay delivery of a package; therefore, Janet Kemp Ladies Fashion cannot guarantee a delivery date.

What should I do if I'm having trouble purchasing online? 

We're here to help! Please give us a call at (705) 728-2838 or email us at contactus@janetkemp.ca for immediate assistance.