Curbside Pick Up & Store Hours
Hours of Operation
- We are OPEN Tuesdays to Saturdays 10am to 4pm
- We are OPEN Online 24 hours a day. You will have the option on check out if you would like Curbside Pick Up or to be Shipped
- If there is an item you would like you are best to purchase it online so you don’t miss out on it. This way it is held for you, no one else can purchase it and it is very easy for me to refund you if needed
- When you arrive at the store please call us (705) 728-2838 and we will bring your parcel to the door/to your car.
Items to be Shipped
- If you need any extra information (ie. measurements) to ensure this is the correct size for you please send us an email firstname.lastname@example.org and we will reply with the information. You are also welcome to call (705) 728-2838
Purchases and Exchanges
- If you pick up your items purchased online on the next available day that we are open for Curbside you will have one week to try the items on and return any for full refund. You can do this with maximum 6 items at a time. I am adding this policy in because you are not able to try the clothes on at the store.
- If they are not returned within one week you will instead receive a credit note up to two weeks from the date of pick up. After two weeks there will be no exchange or refund and you would keep the items you have.
- ie. You order and pay online on a Sunday, pick up is Tuesday and the final return day for refund is the next Tuesday (7 days later)
We will continue to do facebook/instagram live weekly online events.so please join our facebook and/or instagram pages so you don’t miss out.
Janet Kemp Ladies Fashion is pleased to ship with Canada Post under normal conditions. We will and can ship via PUROLATOR, UPS, CANPAR or other Couriers that are best suited to get your package to you as quickly as possible during postal strike.
Orders $ 150.00 and over (before tax) - FREE shipping
(shipping deducted from returns)
Orders $149.99 and less - Rate of $15.99
Standard USA shipping rate $25.99 (CDN)
INTERNATIONAL We are happy to ship anywhere in the world. Please email us at mail to: email@example.com
If your return items equal less than a net sale of $149.99 when your return is processed you will be credited less the current applicable shipping rate.
Please note all items purchased on SALE are FINAL SALE!
This includes any Cyber Monday or Black Friday purchases or featured items.
We want you to love your new Janet Kemp Ladies Fashion pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange within 14-days of the original purchase date or shipping date whichever is later. In order to continue offering clients the most complete collection along with numerous sizes and a competitive price we do not issue any refunds. There is an option of an exchange or a credit note with no expiry date.
Please note that customers are responsible for return shipping costs.
Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow 7 days for your return to be processed. Janet Kemp Ladies Fashion cannot claim responsibility for any returns that are lost or stolen while in transit.
All returns/exchanges must be authorized by us – please email us at firstname.lastname@example.org for an authorization number. All unauthorized returns/exchanges will be refused upon receipt. This authorization number must be prominently displayed on the outside label of the shipping parcel. Janet Kemp Ladies Fashion is not responsible for any fees encountered due to the customer's failure to comply with the policy.
All prices quoted are in Canadian Funds. Final checkout is always in Canadian Dollars Currency.
We are legally required to collect HST in Ontario.
What should I do if I'm having trouble purchasing online?
We're here to help! Please give us a call at (705) 728-2838 or email us at email@example.com for immediate assistance.